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Refund policy

 

RIGHT TO WITHDRAW

Internet sales are regulated by Legislative Decree no. 206 of  6 September 2005, as amended by Legislative Decree no. 21 of 21 February 2014, ratifying directive 2011/83/EU on the protection of consumers’ rights in respect of distance contracts and contracts negotiated away from business premises.

According to the above law, consumers have the right of withdrawal, that is to say the right to return the purchased product and to obtain a refund.

Such right only applies to physical entities (consumers) and cannot therefore be exercised by legal entities or by physical entities operating within their business.

The right of withdrawal, as stated by article 52 of Legislative Decree no. 206 of 6 September 2005, as amended by Legislative Decree no. 21 of 21 February 2014, can be exercised within 14 (fourteen) days. The 14 days limit runs from: 

  1. a)    in the case of service contracts, the day of the conclusion of the contract;
  2. b)    in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods or:

1)     in the case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good;

2)    in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece;

3)    in the case of contracts for regular delivery of goods during defined period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the first good;

  1. c)     in the case of contracts for the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, of district heating or of digital content which is not supplied on a tangible medium, the day of the conclusion of the contract.

6.EXCERCISE OF THE RIGHT OF WITHDRAWAL

The consumer may exercise the right of withdrawal within 14 (fourteen) calendar days, as indicated under paragraph five of these conditions of sale. For this purpose, the consumer may either:

  1. a)    use the model withdrawalform as set out in parte B of annex 1 to Legislative Decree no. 21 of 21 February 2014, or
  2. b)    make any other unequivocal statement setting out his decision to withdraw from the contract

Buyers wishing to exercise their right of withdrawal shall communicate their intention to withdraw by sending an e-mail to sales@33com.it, (indicating “withdrawal” in the object of the e-mail) and by returning the intact and well packaged product to:

33COM- Ufficio RESE
Via Celletta 108/U
44011 Argenta FE (Italy)
It is recommended to send the products via insured parcel, registered mail or private carrier.

PLEASE NOTE: DAMAGED ITEMS OR ITEMS WHERE THE AUTHORIZED COPYRIGHT BRAND IS ILLEGIBLE (SUCH AS: CDs, VHS, DVDs) WILL NOT BE ACCEPTED

Upon receipt of the returned goods, the customer will obtain a refund, to be executed by bank transfer; to this purpose, the buyer will need to communicate their bank details to the seller (IBAN, name of the Bank and account number, SWIFT-BIC), either via email sales@33com.it  or whatsapp +39 377 1693106.

 The refund will take place within 14 days from receipt of the customer’s intention to withdraw. All delivery charges shall be covered by the consumer. Furthermore, even if not explicitly indicated, the right of withdrawal is subject to subjected to 52 and following of the aforementioned Legislative Decree no. 21 of 21 February 2014.

For further information about withdrawing, please do not hesitate to contact us at: 

sales@33com.it.

7.EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL. 

According to article 59 i), l), o) of Legislative Decree no. 206 6th September 2005, as amended by Legislative Decree no. 21 of 21 February 2014, the buyer is not entitled to a right of withdrawal in cases involving:

-  the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

-  the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;

-  the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.. 

 These conditions of sale, together with the order sent electronically by the buyer, constitute a contract between the buyer and the seller. Following the execution of such contract, the buyer commits to pay for the goods ordered by using the method selected while completing the order.

All aspects of the relationship between seller and buyer are subject to the regulations laid out in the consumer code.

Any disputes arising from this contract shall be deferred to the Ferrara Chamber of Commerce and settled according to the conciliation rules they adopt.