Order Modification:
Modifyng the order is possible before items have already been despathed. Write an e-mail to:
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in the object specify ‘order modification’ , order number and which items you want to modify.
Order Cancellation:
Cancellation is always possible except in the case items have already been despatched.
Unavailable Items:
In the case the items ordered should not be available you will be immediately contacted, unavailable item cancelled while the available ones despatched. Total amount is intended without cancelled item..
Methods of payment:
You can choose:
- advance payment by International Postal Order payable to: “Trentini S.r.l. – Via Nervi 1/B – 44011 Argenta FE- Italy”. Please indicate the order number in the Postal Order.
- We accept the following Credit Cards: Visa, Mastercard, Eurocard, Cartasì and American Express will be included in a very short time. On the contrary Visa Electron is not useful in correspondence sales.
LOOK OUT: At the despatch of the items you will have the amount charged only for ordered items while cancelled items amount detracted.
Cash on Delivery:
This method of payment is not included. Read above for accepted payment.
Are Credit Card Payments Secure?
Sure, you can arrange secure payments as all transactions have been delated to Banca Sella system. Thanks to a new security system SSL3 (Secure Socket Layer). All data are hidden during transaction by using a 128 bit cryptography, which is today the more secure system. All Customers data will be collected only during the transaction supported by Banca Sella Server. Click here for having more information about Banca Sella payment system.
Invoice Request:
Fill in the order schedule about invocing and within 2 months you will receive the invoice.
Delivery Costs:
For delivery costs see the herewith schedule:
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country
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Costs
|
delivery time
|
supplied by
|
| Italiy |
€ 3.10 from 1 to 3 items
€ 5.20 from 4 to 9 items
€ 9.00 from 10 and more
|
5/6 working-days
|
Priority mail or carrier
|
| Europe EEC |
€ 6.60 from 1 to 3 items
€ 12.00 from 4 to 9 items
€ 28.80 from 10 and more
|
10 working-days
|
Priority mail or carrier
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| Switzerland |
€ 20.00 from 1 to 3 items
€ 23.00 from 4 to 9 items
€ 26.00 from 10 and more
|
10 working-days
|
Priority mail or carrier
|
| Argentina |
€ 29.00 from 1 to 3 items
€ 48.00 from 4 to 9 items
€ 68.00 from 10 and more
|
20/25 working-days
|
Air mail
|
| Australia |
€ 29.00 from 1 to 3 items
€ 54.00 from 4 to 9 items
€ 80.00 from 10 and more
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20/25 working-days
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Air mail
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| Brasil |
€ 24.00 from 1 to 3 items
€ 42.00 from 4 to 9 items
€ 59.00 from 10 and more
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20/25 working-days
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Air mail
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| Mexico |
€ 23.00 from 1 to 3 items
€ 39.00 from 4 to 9 items
€ 55.00 from 10 and more
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20/25 working-days
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Air mail
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| Canada |
€ 24.00 from 1 to 3 items
€ 40.00 from 4 to 9 items
€ 56.00 from 10 and more
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20/25 working-days
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Air mail
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| U.S.A. |
€ 22.00 from 1 to 3 items
€ 37.00 from 4 to 9 items
€ 51.00 from 10 and more
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20/25 working-days
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Air mail
|
*EEC Countries: Austria, Belgium, Denmark, Germany, Greece, Finland, France, Ireland, Luxemburg, Nedherland, Portugal, United Kindom, Spain, Switzerland.
** Customers have to pay all customs charges, which depend on different local authorities. For any questions, we suggest you to contact them directly.
Delay in Delivery:
In the case of delay in delivery write to:
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specifying your order number. We will solve the problem as soon as possible. Please, write ‘Delay in delivery’ as object.
Damaged Item:
In the case of damaged item please write to:
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within 10 working-days of delivery. Please specify ‘damaged item’ in the object and a description of damage. We will try to solve the problem as soon as possible..
How to Withdraw:
Withdrawing it is possible within 10 working-days of delivery. Please comunicate your intention via mail to:
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(indicate as object ‘withdraw’) then send the items back to:
Trentini SRL - Ufficio RESE
Via Nervi 1/B
44011 Argenta FE (Italy)
We suggest to send the items by: insured parcel, registered mail or carrier
LOOK OUT: DAMAGED ITEMS OR AUTHORIZED COPYRIGHT BRAND ILLEGIBILE IN: CD, VHS, DVD, WON’T BE ACCEPTED.
According to article 7, paragraph 3 of the law 185, withdrawing is not possible in the following cases: a) delivery of newspapers, periodicals, magazines; b) Packed audiovisual products already opened by the customer.
At the receipt of returned items, Trentini srl will provide to refund you by bank transfer. All data such as: ABI, CAB, CIN, Bank and Account number, should be sent for this purpose, together with items delivery or via e-mail to:
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The refund will be within 30 days from the returned items receipt. According to low no.185 all charges have to be paied by the customer.
In addition to this, even if not specified, customer is subjected to article 5 of the above mantioned law.
For further information about withdrawing, please don’t hesitate to write to:
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In the case you want to add an item and find an empty page in your basket, probably you need to update your Internet navigation application. In order to proceeding cokkies memorization choose solution A or B
• SOLUTION A (Useful for Internet Explorer):
In Control Panel select ‘Tools’ then ‘Internet Options’. Now a window ‘General’ appears. Click ‘settings’ in ‘Temporary internet files’. In the new window find ‘Update’ and select ‘Automatic’ confirm twice with OK. Close the application and reopen it. Now try to purchase again.
• SOLUTION B:
In Control Panel click ‘Tools’ than ‘Internet Options’ Now a window ‘General’ appears then go to ‘Protection’. Choose ‘Media’ and confirm with Ok. Close the application and reopen it, Now try to purchase again.
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